Privacy policy

Privacy Policy

Last Updated: January 21, 2026

At Velshara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from velshara.com.

By using our website, you agree to the practices described in this policy.

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1. INFORMATION WE COLLECT

When you use our website or place an order, we may collect the following information:

Personal Information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order details and purchase history

Payment Information:
Payments are processed securely through our trusted payment providers. We do not store or have direct access to your full payment card details. All transactions are encrypted and handled in compliance with PCI-DSS security standards.

Non-Personal Information:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referring website information

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2. HOW WE USE YOUR INFORMATION

We use your information to:

- Process and fulfill your orders
- Communicate with you regarding your order status, shipping updates, and delivery
- Provide customer support and respond to inquiries
- Improve our website functionality and user experience
- Analyze website traffic and customer behavior
- Prevent fraudulent transactions and enhance security
- Comply with legal obligations and resolve disputes

We do NOT use your information for unsolicited marketing purposes without your consent.

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3. SHARING YOUR INFORMATION

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

Your data may be shared only with trusted service providers who assist us in operating our business:

Payment Processors:
To securely process your transactions (e.g., Stripe, PayPal, or other payment gateways).

Shipping & Fulfillment Partners:
To deliver your orders (including name, address, and order details).

Website & Analytics Providers:
To improve our website performance and understand user behavior (e.g., Google Analytics).

All third-party providers are contractually required to protect your information and use it only for the purposes we specify.

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4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

- Ensure proper website functionality
- Remember your preferences and shopping cart items
- Improve user experience and website navigation
- Analyze website traffic and visitor behavior

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect certain features and functionality of our website.

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5. DATA SECURITY

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, please be aware that no method of online transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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6. DATA RETENTION

We retain your personal information only for as long as necessary to:

- Fulfill and manage your orders
- Comply with legal, tax, and accounting obligations
- Resolve disputes and provide customer support
- Prevent fraud and enforce our terms

Once your data is no longer needed, we will securely delete or anonymize it.

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7. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Objection: Object to certain types of data processing
- Data Portability: Request transfer of your data to another service

To exercise any of these rights, please contact us at:
📧 Email: contact@velshara.com

We will respond to your request within a reasonable timeframe in accordance with applicable laws.

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8. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

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9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

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10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: contact@velshara.com
📍 Address: APPT 13 ETG3 BLOC C IMM SARA ALHO - AGADIR - MOROCCO
🌐 Website: velshara.com

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