Terms of service
Terms & Conditions
Last Updated: January 2026
Welcome to velshara.com. These Terms & Conditions govern your access to and use of our website and services.
By accessing or using this website, browsing our products, or placing an order, you agree to be legally bound by these Terms. If you do not agree, please discontinue use of our website immediately.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
1. GENERAL INFORMATION
Velshara is an online fashion retailer offering women's clothing, accessories, and related products. We operate as an independent seller based in Morocco.
We reserve the right to update, modify, or change these Terms at any time without prior notice. Changes will become effective immediately upon posting to this page. We encourage you to review these Terms periodically.
Your continued use of the website after any changes constitutes your acceptance of the updated Terms.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
2. ELIGIBILITY
By using this website, you represent and warrant that:
- You are at least 18 years of age, OR
- You have obtained permission from a parent or legal guardian to use this website and make purchases
If you are under 18, your parent or guardian must review and agree to these Terms on your behalf.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
3. PRODUCTS & PRODUCT INFORMATION
We make every effort to display accurate product descriptions, images, colors, sizes, and pricing on our website.
However, please note:
- Product colors may appear differently depending on your screen settings and device
- Actual product shades may vary slightly from images displayed
- Product availability is subject to change without prior notice
- Sizing may vary between manufacturers
We reserve the right to:
- Correct any errors, inaccuracies, or omissions in product information or pricing
- Update product availability at any time
- Limit quantities available for purchase
We do not guarantee that all products displayed will remain in stock or available for purchase.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
4. ORDERS & PAYMENT
Placing an Order:
By placing an order on our website, you:
- Confirm that all information provided (name, address, contact details) is accurate and complete
- Authorize us to charge the payment method provided
- Agree to pay the total amount displayed at checkout, including product costs and any applicable fees
Payment Processing:
- All payments are processed securely through trusted third-party payment providers
- We do not store your full credit card or payment details
- Payment information is encrypted and handled in accordance with industry security standards (PCI-DSS)
Order Acceptance:
- Receipt of an order confirmation email does not guarantee acceptance of your order
- We reserve the right to refuse, cancel, or limit any order at our discretion, including if:
- We suspect fraud, unauthorized transactions, or misuse
- Product availability has changed
- Pricing or product information contains errors
If your order is canceled after payment, you will receive a full refund to your original payment method.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
5. PRICING
All prices displayed on our website are in GBP (£) unless otherwise stated.
- Prices are subject to change without notice
- We are not responsible for pricing errors or omissions
- If a pricing error is discovered after you place an order, we will notify you and offer the option to:
- Proceed with the order at the correct price, OR
- Cancel the order and receive a full refund
Prices do not include any customs duties, taxes, or import fees that may apply to international orders. These charges, if applicable, are the responsibility of the customer.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
6. SHIPPING & DELIVERY
Shipping information, delivery times, and associated costs are detailed on our Shipping Policy page.
Please note:
- Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control
- Velshara is not responsible for delivery delays or issues caused by:
- Incorrect or incomplete shipping addresses provided by the customer
- Customs clearance delays
- Carrier service disruptions
It is the customer's responsibility to provide a complete and accurate delivery address.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
7. RETURNS & REFUNDS
Our return and refund policies are outlined in detail on our Return & Refund Policy page.
By placing an order, you acknowledge and agree to:
- Our eligibility requirements for returns
- The timeframes for initiating returns (30 days from delivery)
- The conditions under which items may be returned
Please review our Return & Refund Policy before making a purchase.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
8. INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
- Text, graphics, logos, images, and photographs
- Product descriptions and designs
- Website layout and structure
- Trademarks and branding
...is the exclusive property of Velshara or its content suppliers and is protected by intellectual property laws.
You may not:
- Copy, reproduce, distribute, or republish any content from this website without prior written permission
- Use our branding, logos, or trademarks for commercial purposes
- Reverse-engineer or extract source code from our website
Unauthorized use may result in legal action.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
9. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Velshara and its directors, employees, and affiliates shall not be held liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Service interruptions or website downtime
- Delays caused by third-party service providers (payment processors, shipping carriers, etc.)
- Errors or inaccuracies in product information
Our total liability for any claim arising from your use of this website or purchase of products shall not exceed the amount you paid for the specific product or service in question.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under applicable consumer protection laws
Your statutory consumer rights are not affected by these Terms.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
10. USER CONDUCT
By using this website, you agree to:
- Provide accurate, truthful, and complete information
- Use the website only for lawful purposes
- Not engage in any activity that may harm, disrupt, or interfere with the website's functionality or security
- Not attempt to gain unauthorized access to our systems, servers, or databases
- Not use automated systems (bots, scrapers) to access or extract data from our website
We reserve the right to:
- Suspend or terminate your access to the website if you violate these Terms
- Report any unlawful activity to relevant authorities
- Take legal action if necessary
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services that are not owned or controlled by Velshara.
We are not responsible for:
- The content, privacy policies, or practices of third-party websites
- Any damages or losses resulting from your use of third-party services
We recommend reviewing the terms and privacy policies of any external websites you visit.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Velshara and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms & Conditions
- Your misuse of the website or services
- Your violation of any third-party rights
- Any false or misleading information you provide
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
13. FORCE MAJEURE
Velshara shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, pandemics, or public health emergencies
- War, terrorism, or civil unrest
- Government restrictions or regulations
- Strikes, labor disputes, or supply chain disruptions
- Technical failures or internet outages
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
14. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or regulatory authority, the remaining provisions shall continue in full force and effect.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
15. ENTIRE AGREEMENT
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Velshara regarding your use of this website and purchase of products.
These Terms supersede any prior agreements or understandings.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
16. GOVERNING LAW & DISPUTE RESOLUTION
These Terms & Conditions are governed by and construed in accordance with the laws of Morocco, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of this website shall be resolved through:
- Good faith negotiation between the parties
- Mediation or arbitration, if necessary
- Legal proceedings in the courts of Morocco
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
17. CONTACT INFORMATION
If you have any questions, concerns, or inquiries regarding these Terms & Conditions, please contact us:
📧 Email: contact@velshara.com
📍 Address: APPT 13 ETG3 BLOC C IMM SARA ALHO - AGADIR - MOROCCO
🌐 Website: velshara.com
We will respond to your inquiry as soon as possible.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
By using velshara.com, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Thank you for choosing Velshara.
- Choosing a selection results in a full page refresh.
